Digital Communication Policy
Call us today - (561) 276-4169This policy explains how Appliance King of America contacts you by text message and email, what we send, and how to stop it.
When we message you
We use your phone number and email address to run your service call and nothing else. That means appointment confirmations, a message when your technician is on the way, arrival window changes, quotes and approvals, invoices, and warranty reminders on work we have carried out for you.
Consent
Giving us your mobile number when you book is consent to be contacted about that job. It is not consent to marketing. We do not sell, rent or pass your number to anyone for their own use, and we do not add you to a promotional list because you called us about a dishwasher.
If we ever run a promotional list it will be a separate, explicit opt-in that you choose, and leaving it will not affect service you have booked.
Message frequency and cost
Message frequency depends on your appointment: a typical repair generates two to four messages. Message and data rates may apply, charged by your carrier rather than by us.
Stopping messages
Reply STOP to any text message and we will stop texting that number. Reply HELP for assistance, or call (561) 276-4169. To stop email, use the unsubscribe link in any email or tell the office.
Stopping text messages does not cancel a booked appointment. If you have work scheduled we will telephone you instead, because we still need to confirm access and arrival.
Who can see your messages
Message content is visible to the office staff scheduling your job and to the technician assigned to it. Our messaging and scheduling providers process the data on our behalf under contract and are not permitted to use it for their own purposes.
Recording and retention
Messages relating to a job are kept with the service record for as long as the warranty on that work runs, and then for as long as our accounting obligations require. See our Privacy Policy for the full retention position.
Questions
Call (561) 276-4169 or write to us at service@appliancekoas.com and ask for the office manager.
Questions about this policy?
Call us and ask. We would rather explain it in plain language than have you guess at it.
Book your repair
Pick a day and a time that suits you. It takes about a minute, and we confirm by phone or text.